[Hiring] Senior Customer Success Architect @Cisco

Role Description

This is a remote position, and candidates from across the EMEA region are being considered.

The Customer Success Architect (CSA) team is a distributed team of domain experts in Kubernetes, Cloud Native technologies, and networking. The team is the primary driver of our customers' value realization with Cisco’s Isovalent Enterprise Platform. CSAs engage daily with customers and are:

• Leaders with vision who bring deep expertise in cloud native technologies to ensure reliable production workloads.
• Great collaborators and problem solvers, coordinating with multiple groups (engineering, partners, product, marketing, etc.) to deliver the best of Cisco Isovalent.
• Coaches capable of distilling new concepts and technologies to customers and presenting various solutions and their tradeoffs.
• Amazing teammates.

What You’ll Do

• Help our customers be successful with Cilium Enterprise.
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing, and guiding production rollouts.
• Build deep technical relationships with key customer stakeholders and be a trusted advisor.
• Conduct workshops for customers on our existing and new product capabilities.
• Collaborate with engineering and support teams to unblock customer issues using your customer's domain knowledge.
• Create workshops, training material, reference architectures, product documentation, and other relevant artifacts to provide additional value to our customers.
• Be continuously passionate about technology and have expert opinion and prior experience with Open Source Software (OSS), Kubernetes, and cloud providers.
• Have a hunger to learn leading technology and collaborate with world-class technical talent.

Qualifications

• 4+ years of experience in advanced Kubernetes architectural components and their relationships.
• 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments.
• Proven experience with at least one major cloud provider (AWS, Azure, or GCP).
• Demonstrated ability in networking knowledge, including in-depth experience with Kubernetes networking.

Preferred Qualifications

• Knowledge of guidelines for operating systems security and their application in cloud-native technologies.
• Experience embedding monitoring in designed solutions and understanding the pillars of observability.
• Experience designing enterprise-grade Kubernetes-based systems.
• Experience with Cisco Application Centric Infrastructure (ACI).
• Familiarity with automation tools and technologies for repetitive tasks.
• Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape.
• Ability to make informed recommendations for cloud-native solutions based on technical and business needs.
• Additional language skills in German, French, and/or Arabic.

Benefits

• Revolutionizing how data and infrastructure connect and protect organizations in the AI era.
• Innovative solutions that power how humans and technology work together across the physical and digital worlds.
• Unparalleled security, visibility, and insights across the entire digital footprint.
• Opportunities to grow and build within a collaborative team environment.
• Global impact through meaningful solutions.