[Hiring] Senior Customer Reliability Engineer @Sysdig

Role Description

You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.

• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch.
• Participate in on-call rotation.

Qualifications

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level Kubernetes and Linux experience.
• Knowledge of one or more scripting languages (Bash/Shell/Python).
• Knowledge of public providers and their services e.g. AWS, Azure, GCP.
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

Requirements

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

Benefits

• Extra days off to prioritize your well-being.
• Mental health support for you and your family through the Modern Health app.
• Great compensation package.
• The annual compensation range for this full-time position is between €44,200 and €55,200. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
• The national collective bargaining agreement (CCNL) applied by Sysdig is CCNL Terziario-Confcommercio.