[Hiring] Senior Coordinator Individualized Care @Cardinal Health

Role Description

• Must demonstrate a superior willingness to help external and internal customers
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Conducts benefits investigations to identify patients’ insurance plan coverage for medications
• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
• Working alongside teammates to best support the needs of the patient population
• Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
• Documentation must be clear and accurate and stored in the appropriate system of record.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Requirements

• Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
• This position is full-time (40 hours/week).
• Employees are required to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST.
• You will work remotely, full-time.
• It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet.
• Internet requirements include:
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Benefits

• Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs