[Hiring] Senior Claim Resolution Specialist I @Liberty Mutual

Role Description

Manages, investigates and resolves assigned moderate to severe property loss claims under limited supervision. Provides policyholders with exceptional customer service. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. This position is listed as remote.

Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of moderate-high severity.
• Handles moderate-severe complexity claims assigned under little supervision.
• Works with a Field Appraiser or Liberty network contractor in the appraisal process of moderate-severe complexity claims.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty.

Qualifications

• Demonstrated understanding of building construction principles.
• Requires strong knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written and communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through bachelor’s Degree or equivalent experience and at least 5 years of directly related experience.
• Completion of advanced property training.
• Ability to obtain proper licensing as required.

Requirements

• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.
• Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.
• Travel: 10%