[Hiring] Tax Resolution Specialist @isolved

Role Description

As a Tax Resolution Specialist, you will act as a problem-solver who digs into tax requirements to identify the root cause of cases. The Tax Support Specialist will be responsible for working with customers to help resolve payroll tax notices, complete amended tax returns and work directly with clients through CRM, email & phone. Our goal is to reach the best possible outcome for our customers, while building relationships with key agents at various tax agencies.

• Resolves in-depth payroll tax issues across various taxing agencies that include federal, state, and local agencies.
• Preparation of amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations are met.
• Reviews and processes adjustments for quarter-end and year-end tax processing to ensure accurate reporting.
• Accurate and timely preparation and submission of payroll taxes and returns.
• Acts as a client advocate for payroll tax filing matters.
• Maintains the tax database while preserving data integrity.
• Completing EFT registrations as needed and mail, email, or fax to agency.
• Updates to existing Client rate changes via SUI Rate Exchange.
• Articulates changes in tax compliance requirements.

Qualifications

• A Bachelor's degree in accounting or business administration.
• Highly organized, must have attention to detail, and meet critical deadlines.
• Analytical with strong problem-solving abilities and creative resolution skills.
• Strong interpersonal communication skills (both written and verbal) to interface effectively with individuals at various levels.
• Ability to work well under pressure.
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment.
• Strong Microsoft Office program experience, including Excel and Word.
• A strong product, service and technical tax background.

Requirements

• Typically requires a minimum of 6+ years of related experience.

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and deliver customer-centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to commitments.
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds.

Work Authorization

• Employee must be legally authorized to work in the United States.

FLSA Classification

• Non-Exempt

Location

• Remote

Internal Job Title

• Tax Support Specialist

Effective Date

• 9/17/24