[Hiring] Senior Claim Resolution Specialist @Liberty Mutual Insurance

Role Description

Manages, investigates and resolves assigned moderate to severe property loss claims under limited supervision. Provides policyholders with exceptional customer service. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. This position is listed as remote.

Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of moderate-high severity.
• Handles moderate-severe complexity claims assigned under little supervision.
• Works with a Field Appraiser or Liberty network contractor in the appraisal process of moderate-severe complexity claims.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses.
• Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty.

Qualifications

• Demonstrated understanding of building construction principles.
• Requires strong knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written and communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through bachelor’s Degree or equivalent experience and at least 5 years of directly related experience.
• Completion of advanced property training.
• Ability to obtain proper licensing as required.

Benefits

• The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.
• The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
• Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
• Comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.