[Hiring] Senior Bilingual Field Catastrophe Claims Representative @Wawanesa Insurance

Role Description

Working under minimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time.

Job Responsibilities

• Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis.
• Responsible to travel across Canada as required.
• Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices.
• Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim.
• Review and write estimates, perform re-inspections and assist with dispute resolutions as required.
• Keep accurate notes/documentation, ensuring the systems of record are up to date and comprehensive.
• Abide by policies, procedures and Standard of Work documentation.
• Attend technical upgrading courses and keep abreast of industry advancements.
• Collaborate with various stakeholders to develop and deliver training, supporting the development of others.
• Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required.
• Assist in the handling of large and/or complex claims as required.
• Perform other duties as required.

Qualifications

• Minimum 3 years’ experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware).
• Fully bilingual in French and English.
• Valid Driver’s license, with satisfactory driving record.
• Working toward Chartered Insurance Professional (CIP) designation.
• Post-Secondary education is an asset.
• Ability to travel within Canada on short notice, potentially for extensive periods of time.
• Ability to work overtime hours as required and approved.
• Strong ability to adapt to new and changing situations, requirements, and priorities.
• Strong teamwork skills with the ability to facilitate collaboration including training and mentorship.
• Solid communication skills with the ability to write in a clear and concise manner.
• Strong organizational skills with the ability to multitask effectively and prioritize appropriately.
• Strong negotiation and settlement skills.
• Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor.

Benefits

• Annual bonus plan.
• Leave of absence top-up programs.
• Generous vacation time and personal days.
• Premium free benefits and pension plan.
• Salary starting at: $86,000.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.