[Hiring] Senior Associate - Customer Care @BrightClaim

Role Description

• Presentation of products, services, promotions and send product information according to defined processes
• Responsible for the qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
• Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
• Responsible for monitoring work queues for new requests
• Identify contacts in new companies and analyze customer needs
• Support the sales and marketing functions in the development of sustainable customer relationships
• Responsible for completing assigned tasks within agreed targets
• Identify opportunities to improve data quality & reduce cycle time, Recommendations for ongoing process improvements to drive efficiency and maximize value realization
• Other activities delegated by direct supervisor
• Develop expertise on processes and on data governance
• Identify opportunities to improve data quality & reduce cycle time
• When needed - take on or assist with more advanced activities
• Participate in deployment of new systems and/or new release of existing system including all necessary testing activities depending of process supported (if applicable)
• Promote a focus on continuous improvement across team through continuous improvement of processes
• Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities and if needed take responsibility for escalation of issues

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Requirements

• Banking Capital Markets
• Customer Care
• Customer Experience (CX)
• Customer Journey Mapping
• Customer Service Analytics
• Data Management
• Online Customer Support
• Language: French (Required)
• Language Proficiency - Advanced - C1

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress