[Hiring] Senior Assistant, Client and Colleague Support @CVS Health

Role Description

As a Client and Colleague Support Senior Assistant, you will partner closely with the Supervisor and Team Leads to manage daily escalations from Health Plans, internal teams, and Call Center teams. This role is responsible for delivering timely, accurate, and high-quality support by providing information, feedback, and resolutions to clients and colleague inquiries.

• Support the Supplemental Benefits team by investigating, completing, and responding to escalation emails.
• Update Health Plan follow-up comments and reimbursement claims.
• Perform additional offline work such as address validation, returned mail processing, and special projects as requested.
• Complete all assigned work within established service level targets of 24–48 hours.
• Support a culture of inclusion and respect, ensuring all work aligns with CVS Health policies, values, and applicable regulations.
• Flexibility required between 8:00 AM and 8:00 PM ET during peak business periods.
• This role is WFH from 9:30 AM to 6:00 PM.

Qualifications

• 2+ years of customer service experience.
• 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint.
• Must have a dedicated, work-from-home space, free of distractions.
• Ability to maintain a consistent, reliable, and stable internet connection.
• Strong interpersonal and relationship building skills.
• Experience with Email support.
• Excellent oral, written, and interpersonal communication skills.
• Good problem solving and critical thinking skills with a focus on issue resolution and client/colleague satisfaction.
• Ability to work in a structured, fast-paced call center environment.
• Ability to work well with others.
• Internal colleagues must be in good standing to be considered.
• Must be able to communicate effectively with all levels and prepare effective written documents.

Requirements

• Experience in use of call center technologies/applications.
• Experience working in a call center environment.
• Associate’s degree.

Education

• Verifiable High School diploma, GED, or equivalent work experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.