[Hiring] Seasonal Tax Support Agents @Resolv.Global

Role Description

We are hiring experienced Seasonal Customer Support Agents to provide support to customers using a major consumer tax software platform during peak US tax season. This is a fully remote work-from-home opportunity for candidates physically located within the United States. This is a short-term seasonal engagement with an immediate training start required.

• Contract Duration: Approximately 6 to 8 weeks, based on business needs, training completion, and performance.
• Compensation: Pay rate of $13 per hour, with payments issued weekly on Fridays for the previous week’s approved hours.
• Contracts will be issued and managed via Skuad.

Training & Onboarding

• Training is mandatory prior to onboarding.
• Candidates must be available to begin training immediately.
• Training must be successfully completed to move into production.
• Training will be paid only after successful completion and passing the required background screening.

Key Responsibilities

• Provide inbound customer support via phone and chat.
• Assist customers with tax software navigation and product usage.
• Identify issues and apply the correct support workflows.
• Maintain accurate case documentation and interaction notes.
• Deliver professional, empathetic service aligned with brand standards.
• Escalate cases outside Tier 1 scope following defined routing procedures.

Technical & Work-From-Home Requirements (Mandatory)

• Agents must maintain a compliant home office environment, including:
• Windows-based computer (Apple/macOS devices are not permitted).
• Minimum Intel Core i5 processor (7th Generation or higher recommended).
• 8 to 12 GB RAM.
• Minimum 250 GB of available storage.
• Wired internet connection (Wi-Fi-only setups are not permitted).
• USB noise-canceling headset.
• Up-to-date antivirus or endpoint protection software.
• Ability to support secure browser or VPN configurations.
• Reliable power and internet connectivity suitable for uninterrupted production work.

Application Support

If you experience technical issues during the application process or have specific role-related questions after reviewing the full job description, you may contact our recruitment team at [email protected]. Please include “Seasonal Tax Support” in the subject line to help us route your query efficiently.

Requirements

• Location & Eligibility Requirements:
• Applicants must be physically located in the United States.
• Be legally authorized to work in the United States.
• Be 18 years of age or older.
• Hold a High School Diploma or GED equivalent.
• Be willing to undergo and pass the required background screening.
• Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements.

Required Experience (Essential)

• Candidates must have prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes. This experience should include:
• Guiding customers through tax return workflows and software navigation.
• Assisting users in locating prior-year returns, amendments, and account information.
• Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts.
• Supporting customers via inbound phone and chat channels.
• Escalating complex tax or technical issues appropriately.
• Handling sensitive financial or personal data in secure environments.

Additional Requirements

• Fluent or native-level English communication skills.
• Strong written and verbal customer support capability.
• Ability to work multiple shift schedules, including evenings and weekends.
• Comfortable working in a structured, performance-driven remote support environment.
• Strong attention to detail and ability to follow defined processes.