[Hiring] Seasonal Customer Service @Support Services Group

Role Description

Join our Seasonal Customer Service position and assist one of our clients with holiday orders from the comfort of your own home. We will provide the equipment.

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls.
• Provide timely, efficient, and accurate follow-up to user questions or issues.
• Serve as a champion of the brand through excellent communication and brand awareness.
• Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
• Update member information in multiple member databases depending on member needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Qualifications

• High School or GED Diploma (Required)
• Call Center experience preferred, but not required
• Excellent written communication skills; attention to detail, data accuracy, and speed
• Ability to navigate multiple technology systems, and multi-task
• Interpreting data and questions to create first contact resolution
• Customer service oriented
• Adaptability in a fast-paced changing environment
• Must be able to think proactively and to collaborate effectively
• Must reside in Nova Scotia or New Brunswick
• Must be legally authorized to work in Canada
• Must be willing to submit/pass background check

Benefits

• Earn $15.70 per hour
• Earn extra money for the Holidays
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• Save time and money on food and transportation working safely from the comfort of your own home
• A leadership team that hears your voice; we know that when we work together, we can accomplish so much more
• A feeling of accomplishment when you WOW customers
• Fun team environment where we work hard to build trust every single day
• Enjoy the peace of mind that working from home will afford you