[Hiring] Seasonal Customer Experience Coordinator @Artifact Uprising

Role Description

You thrive in a fast-paced environment and enjoy solving problems. You're dependable, committed, and someone your teammates can count on to show up prepared and ready to contribute every day. You communicate with empathy, stay calm under pressure, pay close attention to detail, and are comfortable making thoughtful decisions when every situation doesn't fit neatly into a policy. You know that great customer experiences are built through consistency, teamwork, and a willingness to step in wherever you're needed to support both customers and your team.

As a Seasonal Customer Support Coordinator, you'll be a key member of the Artifact Uprising Customer Experience Team, helping customers through one of our busiest times of the year. You'll spend the majority of your day supporting customers through email and live chat, answering questions, resolving issues, and helping people create meaningful projects.

Beyond supporting customers, you'll gain hands-on experience in ecommerce operations, support cross-functional Customer Experience initiatives, and learn how a high-performing team delivers exceptional customer experiences at scale.

Please Note:

• This is a seasonal position beginning on October 19th and ending on January 9th.
• Team members are expected to work the full duration of the seasonal contract.
• This role requires a consistent 38-40 hour workweek.
• Scheduled hours are based on business needs and may include nights, weekends, and holidays.
• Hours are assigned in advance and are not flexible.
• Remote team members must have a dedicated workspace and be able to give their full attention to customers and assigned responsibilities throughout every scheduled shift.
• Team members are responsible for providing their own computer that meets the technical requirements of the role and must have reliable high-speed internet capable of supporting video meetings and cloud-based customer support tools.
• Because this role supports our busiest season, we're looking for candidates who are excited to commit to the full seasonal contract and help our team deliver an exceptional customer experience from start to finish.

Pay: $19/hr

Job Responsibilities

• Manage a daily combination of email and live chat conversations with customers.
• Help customers with website navigation, product questions, ordering and payment issues, package tracking, and more.
• Take ownership of complex or escalated customer situations and work toward thoughtful, timely resolutions.
• Provide phone support when a situation requires additional care or a more personal approach.
• Contact shipping carriers to assist with address changes and other delivery-related requests when needed.
• Support additional Customer Experience projects and initiatives as business needs and capacity allow.
• Consistently provide timely, accurate, and empathetic responses to customers.
• Identify opportunities to improve the customer experience and share feedback with the team.
• Maintain reliable attendance and arrive ready to work for every scheduled shift.
• Be available to work assigned weekend, evening, and holiday hours as needed.
• Remain committed and available for the full duration of the seasonal contract.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1+ years of customer support experience in an ecommerce environment, with experience supporting customers through email and live chat.

Requirements

• Reliable & Committed: Consistently present, punctual, and prepared to work assigned shifts throughout the full seasonal contract.
• Adaptable: Comfortable making thoughtful decisions when a situation doesn't fit neatly into a policy.
• Fast Learner: Comfortable learning and working across multiple technology platforms and able to learn and pivot quickly.
• Thrives in a Fast-Paced Environment: Able to prioritize competing priorities, resolve issues efficiently, and remain calm under pressure.
• Confident Problem Solver: Comfortable taking ownership of complex customer requests and escalations, knowing when to make a decision and when to involve leadership.
• Flexible Team Player: Willing to support projects and responsibilities outside of direct email and chat support when business needs and capacity allow.
• Focused: Able to work from a dedicated workspace and give your full attention to customers and teammates throughout every scheduled shift.
• Strong Communicator: A clear, thoughtful communicator with excellent written and verbal communication skills.
• Customer First: Balances empathy with sound judgment to deliver exceptional customer experiences while supporting business needs.
• Detail Oriented: Maintains a high level of accuracy and follow-through, even while managing multiple priorities.
• Holiday Mindset: Excited to support customers during our busiest season and committed to delivering an exceptional experience when it matters most.

Preferred Qualifications

• Experience using Zendesk or a similar customer support platform (Zendesk experience strongly preferred).
• Experience working alongside AI-powered customer support tools or AI agents.
• Experience in the ecommerce industry.
• An existing appreciation for the Artifact Uprising brand.

Benefits

• Fully remote seasonal position.
• Paid training before the holiday season begins.
• Consistent full-time schedule (40 hours/week) with set working hours.
• Employee discount on Artifact Uprising products throughout your seasonal employment.
• Site credit to use toward Artifact Uprising product.
• Seasonal team swag.
• Opportunity to gain hands-on experience with modern customer experience systems, AI-powered support tools, and ecommerce operations.
• Join a collaborative, supportive team that values ownership, teamwork, and delivering exceptional customer experiences.