[Hiring] Seasonal Customer Care Associate @BaubleBar

Role Description

BaubleBar’s award-winning Customer Care team is looking for Seasonal Customer Care Associates to join us for our busiest and most exciting time of year!

• Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems.
• Assist customers with questions related to orders, returns, shipping, products, and other general inquiries.
• Take ownership of customer concerns and find thoughtful, efficient solutions.
• Collaborate with internal teams to help deliver the best possible customer experience.
• Maintain accurate and detailed records of customer interactions within our CRM.
• Follow established processes and procedures while ensuring all communication reflects BaubleBar’s brand voice and values.
• Provide up to 40 hours of support per week following training; initial training will be approximately 10 hours per week.
• Be available to work weekends and holidays as needed during our peak season.
• Commit to a temporary, remote position lasting approximately 12–18 weeks.
• Have flexible availability during our peak season. While schedules may vary, we’re especially looking for team members who can provide coverage within one or more of the following windows:
  • 6AM–2PM EST
  • 10AM–6PM EST
  • 2PM–10PM EST
  • 6PM–2AM EST

Qualifications

• 2+ years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment.
• Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions.
• Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred.
• Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM.
• Demonstrated ability to meet and maintain individual performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs.
• Ability to work independently, prioritize competing tasks, and make sound decisions with minimal supervision.
• Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes.
• Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar’s brand voice.
• Proficiency with Google Workspace, including Docs and Sheets.
• Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required.
• And of course, a love for accessories! Our team is passionate about BaubleBar and the products we create.

Benefits

• The starting hourly range for this role is $17.00- $19.00. Starting offers within that range will factor in work location, skills, background, and years of relevant experience.
• Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand.