[Hiring] Scoring Experience Specialist @Varsity Brands

Role Description

The Scoring Experience Specialist plays a key role in delivering an exceptional customer and event experience by ensuring the accuracy, transparency, and consistency of Varsity All Star scoring operations across regional events. As an integral member of the Varsity All Star Scoring team, this position is responsible for supporting customers and staff by addressing all scoring-related inquiries before, during, and after events within their region. Scoring Experience Specialists report to the Manager, Scoring – All Star and are required to travel for events, as well as attend staff meetings and training sessions.

What You Will Do

• Operational Management (Event Scoring, Staffing, Follow-Up)
  • Oversee scoring operations for all regional events.
  • Staff AccuScore Officials and Judge Stand Managers at Varsity All Star events.
  • Coordinate with Regional offices to confirm AccuScore Officials, secure travel arrangements, and approve payments.
  • Inform the National Scoring Director of any major scoring issues that affect event rankings or bids.
  • Evaluate AccuScore Officials in their region at the end of each season.
  • Work with Regional logistics team to ensure access to scoring documents.
  • Assist with responding to Varsity All Star Scoring Inquiry forms.
• Training and Development (Judge Training, Post-Event Analysis)
  • Follow up with AccuScore Officials post-event to identify frequently asked questions and areas requiring additional training for coaches and/or judges.
  • Partner with the Scoring Support Specialist to provide targeted training to judges as needed.
  • Play a supporting role in the development and delivery of Judges Training Curriculum.
• Customer Experience & Issue Resolution
  • Partner with Sales and Experience Advisors and the Regional Director of Competition Experience to address post-event scoring concerns.
  • Collaborate with Regional offices to identify and resolve customer scoring issues and ensure timely, accurate communication with teams and coaches.
• Additional Job Functions:
  • Serve in a support role at events.
  • Assist with any Virtual Events in a Scoring Role.
  • Work End Season Events in a Scoring Role.

Qualifications

• Proficient in Varsity All Star scoring systems and related event technology platforms.
• Strong proficiency with productivity tools, including Microsoft Office Suite (especially Excel) and Google Workspace applications (e.g., Forms, Sheets, and Docs).
• Demonstrated ability to deliver exceptional customer service in fast-paced event environments.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Outstanding written and verbal communication skills, with the ability to interact effectively and professionally with diverse teams, judges, and customers.
• Proven ability to work both independently and collaboratively within cross-functional teams.
• Strong problem-solving and analytical skills to identify, address, and resolve scoring and customer issues efficiently.
• Commitment to fostering a positive, inclusive, and team-oriented work environment.

Requirements

• Experience in and knowledge of current and previous scoring systems.
• Experience in the cheer and dance industry is preferred.

Physical Requirements

• While not participating in an event, this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets, and bending or standing on a stool as necessary.
• Ability to sit or stand for long periods through meetings and while operating office equipment, PCs, laptops, and telephones will be required.
• During events, the ability to stand and walk for long periods of time (5 hours plus) is required.
• Ability to communicate with customers and colleagues using radio, walkie-talkie, text message, and email is required.
• Ability to lift, bend, push, pull, and manipulate equipment that is a minimum of 30 lbs. is required.

Benefits

• Comprehensive Health Care Benefits.
• HSA Employer Contribution/ FSA Opportunities.
• Wellbeing Program.
• 401(k) plan with company matching.
• Company paid Life, AD&D, and Short-Term Disability.
• Generous My Time Off & Paid Holidays.
• Varsity Brands Ownership Program.
• Employee Resource Groups.
• Access to Financial Coaching and member-owned Credit Union.
• St. Jude Partnership & Volunteer Opportunities.
• Employee Perks including discounts on personal apparel and equipment!