[Hiring] Scheduling Coordinator @Learning Network

Role Description

As a Scheduling Coordinator, you'll help students build the academic pathway that leads to graduation and beyond. Your work ensures students stay on track to achieve their goals and confidently prepare for their future.

• Create and maintain accurate, compliant student schedules that lead to academic success and timely graduation.
• Partner proactively with students and families to provide guidance, answer scheduling questions, and deliver an exceptional customer experience.
• Monitor graduation progress, review transcripts, and ensure students remain on pace toward meeting all graduation requirements.
• Collaborate with internal teams to resolve scheduling challenges while maintaining accuracy, responsiveness, and operational excellence.

Qualifications

• Bachelor’s degree in Education, Human Services, Business, Communications, or related field (preferred), or equivalent combination of education and experience (required).
• Minimum of three (3) years of experience in customer service, customer relations, student services, education, or a related customer-facing role (required).
• Experience supporting students or families in an educational environment (required).
• Experience creating or managing student academic schedules, graduation planning, or academic advising (preferred).
• Experience using student information systems, Google Workspace, Mac OS, and collaboration tools such as Asana (preferred).
• Ability to pass required background checks (required).

Requirements

• Strong interpersonal skills to communicate clearly, empathetically, and professionally.
• Exceptional customer service skills with a genuine desire to help others solve problems and achieve successful outcomes.
• Excellent verbal and written communication skills with the ability to explain complex scheduling and graduation information clearly.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy.
• Extreme ownership of responsibilities with outstanding follow-through, responsiveness, and accountability.
• Strong analytical and problem-solving skills with the ability to resolve scheduling challenges independently while exercising sound judgment.
• Ability to thrive in a fast-paced, high-volume environment while meeting quality, responsiveness, and productivity expectations.
• Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
• Willingness and ability to travel to assigned testing locations for proctoring.

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month.
• Personal paid time off in addition to major holidays.
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer.
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.