[Hiring] Scheduling Coordinator @UnitedHealth Group

Role Description

The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance, and providing a positive patient experience. The coordinator:

• Answers incoming calls within appropriate timelines and meets productivity and quality standards set by the organization.
• Reviews provider schedules daily to ensure maximum capacity is met.
• Effectively communicates with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
• Participates in Compliance and other important training as a condition of employment.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:55 am – 4:25 pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm MST, Monday - Friday. Training will be conducted onsite and will go remote after.

Primary Responsibilities:

• Accurately schedules and coordinates patient appointments for assigned clinics.
• Works in a high call volume environment while meeting productivity and quality standards.
• Analyzes provider schedules to ensure maximum capacity is met.
• Obtains eligibility and benefit information in a timely manner, including assigning FSC (Financial Class) benefits and related activities.
• Registers patients in EPIC, including updating patient demographics, current insurance information, and emergency contacts.
• Uses appropriate text templates in the electronic health record and multitasks between business office systems and the electronic health record.
• Performs other duties as assigned.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field.
• Knowledge of Medical Terminology.
• Experience with computer systems and Microsoft Office (Microsoft Word, Microsoft Outlook, and Microsoft Excel).
• Ability to work our normal business hours from 7:55 am - 4:25 pm MST from Monday - Friday, with occasional overtime as needed.

Requirements

• 1+ years of healthcare experience, including scheduling experience and verification of eligibility and benefits.
• Must reside within a 50-mile radius of our office located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Salary range: $16 - $29 hourly based on full-time employment.