[Hiring] Salesforce Service Cloud Admin @Engine

Role Description

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
• Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
• Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
• Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.

Qualifications

• 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
• Problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes.
• Thrives in fast-paced, innovative environments with a proven track record of automating workflows to improve efficiency.
• Fluent in Salesforce Omni-Channel, OmniStudio, and experience with AWS Connect telephony integration is a bonus.
• Familiarity with Agentforce is a plus.
• Ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.

Requirements

• This is a contractor position for candidates based within Latin America only.
• Applications for this role will be accepted through 7/16/26 or until the role is filled.
• Encouragement to apply early, as applications may be reviewed before the deadline.

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.
• Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.
• Perks and benefits may vary based on employment type, location, and more.