Sales Support & Customer Success Specialist @Citygreen Systems LLC
Customer Service
Salary unspecified
Remote Location
Job Type contract
Posted 2d ago

[Hiring] Sales Support & Customer Success Specialist @Citygreen Systems LLC

2d ago - Citygreen Systems LLC is hiring a remote Sales Support & Customer Success Specialist. 💸 Salary: unspecified 📍Location: Philippines

Role Description

We’re hiring a Sales Support & Customer Success specialist (Remote—Philippines, contractor) to own the end-to-end flow of inbound requests, quoting, and post-PO handoffs. You’ll be the operational hub for our sales team—driving speed, accuracy, and clean systems in HubSpot, coordinating inputs across Estimating and Operations, and ensuring customers have a smooth experience from first touch through installation.

What you’ll do

  • Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity.
  • Quote coordination (SOP-driven): Create quote requests in HubSpot and Asana, organize files in Box, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail.
  • Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates.
  • Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to NetSuite/Operations, send onboarding instructions, and coordinate delivery/installation milestones.
  • Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early.
  • Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance).

What success looks like

  • 95%+ inbound acknowledged within 2 business hours; near-zero dropped balls.
  • Quote cycle time at target with ≥98% SOP compliance.
  • 100% of POs handed off within 1 business day with complete artifacts.
  • Build Pass compliance at target; early-escalation ratio improving.
  • Audit-ready records in HubSpot/Asana/Box.

Qualifications

  • 2+ years in Sales Support / Customer Success / Sales Ops (B2B preferred).
  • HubSpot proficiency: shared inbox/Conversations, deals/pipelines, properties, lists, simple workflows, basic dashboards/reporting.
  • Proven quote coordination (intake → approvals → issue → revision control).
  • Excellent written/spoken English; confident on customer calls and executive updates.
  • Tooling: HubSpot, Asana, Box/Drive, Microsoft 365 (NetSuite exposure a plus).
  • High attention to detail (templates, versioning) and strong follow-through.

Nice to have

  • Familiarity with AI productivity tools (ChatGPT/Copilot, HubSpot AI, Canva Magic Design) to speed-draft emails, summarize threads, prep first-pass quotes.
  • Experience with installer/field compliance platforms (e.g., Build Pass).
  • Light RevOps skills (property governance, dedupe/merge policy, workflow QA).

Benefits

  • Paid Time Off (contractor PTO policy).
  • Work From Home (100% remote).
  • Growth by Sharing profit-share program post-probation.
  • Learning & development: access to tools training (HubSpot, Asana, Box), internal playbooks, and educational resources for continuous upskilling.
  • Tools & enablement: HubSpot, Asana, Box, Microsoft 365; training on Quote SOP, handoff checklist, Build Pass workflows.
  • Career growth: opportunity to lead global-standard improvements (HubSpot quoting workspace, SLA dashboards, automated handoffs, onboarding playbook, compliance scorecard).
  • Flexible collaboration: structured standups, clear KPIs, supportive leadership focused on outcomes over micromanagement.
Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Sales Support & Customer Success Specialist @Citygreen Systems LLC
Customer Service
Salary unspecified
Remote Location
Job Type contract
Posted 2d ago
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remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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