[Hiring] ROI Account Manager @MRO Corporation

Role Description

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

• Act as a main contact for communicating and collaborating with assigned accounts
• Review and verify medical record requests for validity and compliance with HIPAA, NHITECH, etc.
• Verify patient information within assigned accounts' EMR systems using key patient identifiers
• Confirm request information and request additional documentation from patients/requesters
• Pull and reproduce requested medical records while ensuring accuracy and compliance
• Follow and perform workflows specific to assigned accounts
• Provide and log detailed and accurate information on each file/chart processed
• Update and maintain an accurate Accounting of Disclosures for all activities
• Provide world-class customer service to patients and clients while ensuring patient privacy
• Handle high call volumes while maintaining a high level of service and professionalism
• Maintain all established production/quality goals while managing assigned accounts
• Report to the Director of Operations as necessary

Qualifications

• Thorough and detail-oriented
• Professional demeanor
• Customer-oriented disposition
• Demonstrate a positive attitude and interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required

Benefits

• Base pay is one element of the total compensation package
• Eligible employees may have access to a comprehensive benefits offering, including:
  • Medical
  • Dental
  • Vision
  • Life insurance
  • 401(k) plan

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Pay Range: USD $18.00 - USD $20.00 /Hr.