[Hiring] Roadside Assistance Customer Service @OneJob Virtual Solutions

Role Description

Provide emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.

• Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
• Possible outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve customer needs.
• Patience and empathy.
• Easily manage stress, able to work under pressure, and adapt to adverse situations.
• Be knowledgeable and friendly.
• Deliver eloquent customer service.
• Have experience working with users to identify the best solution.

Qualifications

• Must be able to pass a background check and drug screening.
• Must be able to work 15-20 hours a week (some clients have weekend requirements).
• Must have a quiet distraction-free work environment.
• Must have minimum computer specifications or better as needed by client (laptop or desktop).
• Must have a USB headset with microphone (required for a certification and servicing calls).
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection.
• Must have a phone service.
• Must be able to purchase a flash drive necessary to access the Arise Secure Desktop (ASD).

Requirements

• You must be self-motivated (no supervisor will be peering over your shoulder).
• Possess outstanding problem-solving skills, patience, and empathy.
• Demonstrate the ability to work under pressure, handling potentially stressful situations.
• Excellent written, listening, and verbal communication skills are a must.
• Deliver knowledgeable, friendly customer service while efficiently navigating multiple systems.
• No degree necessary.
• Prior to servicing a client opportunity through the Arise Platform, a series of assessments and a virtual certification course must be successfully completed.
• Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

Benefits

• No commute!
• Save gasoline expenses!
• You can take your job with you (even if you have to relocate)!
• You can work from the comfort of your home (Work in Your PJs!™).
• Choose your own schedule.
• Establish yourself in the customer service telecommunications industry.
• Eliminate the stress of the expenses of transportation, time commuting to work, and the costs of work clothes.