[Hiring] Revenue Cycle Representative @UIOWA

Role Description

The University of Iowa Health Care, Department of Radiation Oncology, is seeking a customer service-focused and highly organized Revenue Cycle Representative to provide entry-level financial and customer service support for the department’s revenue cycle operations.

• Support patients and their families throughout their cancer treatment experience.
• Provide support for financial clearance, insurance coordination, and patient account services.
• Communicate regularly with external customers, including patients and insurance representatives, as well as interdisciplinary team members.
• Uphold UI Health Care’s Service Excellence standards by providing professional, respectful, and responsive service.
• Exercise sound judgment and utilize established tools and processes to make independent decisions.
• Protect patient rights related to privacy, dignity, and confidentiality.
• Remote work must be performed at an offsite location within the State of Iowa.
• Training will be held onsite at the Main Campus.
• Work arrangements will be reviewed annually.

Qualifications

• A Bachelor of Science degree or an equivalent combination of education and experience.
• Related customer service experience, typically six months or more, in a professional, financial, healthcare, or medical-related environment.
• Strong attention to detail, with the ability to gather and analyze information and maintain accurate records.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Demonstrated ability to navigate complex or ambiguous situations and exercise sound judgment with minimal supervision.
• Self-motivated, with initiative to identify and pursue additional responsibilities, tasks, and projects.
• Ability to demonstrate organizational core competencies and commitments.
• Demonstrated ability to prioritize responsibilities, manage multiple tasks, and adapt quickly to changing priorities.
• Ability to demonstrate compassion, empathy, and professionalism when working directly with patients and their families.
• Demonstrated ability to work effectively and professionally with individuals from a variety of backgrounds and perspectives.

Requirements

• Contact patients, insurance companies, pre-authorization, referrals, and resolve patient account inquiries.
• Ensure all patient appointments are financially secured by completing insurance notification if referral or preauthorization is required.
• Analyze and verify patient demographic, insurance eligibility, and financial information/responsibility for accurate claim submission and reimbursement.
• Provide financial counseling to patients and families.
• Identify & report trends and reimbursement modeling errors.
• Maintain a high level of accuracy to meet productivity and quality requirements.
• Review and analyze report data to provide status updates to leadership.
• Communicate with providers, payers, patients, internal departments, co-workers, and supervisors to resolve issues.
• Work with PFS and payors to provide time-sensitive documents and ensure compliance.
• Maintain extensive working knowledge and expertise based around payer regulations/policies.
• Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers, and the public.
• Work Epic-work queues related to referrals/pre-authorizations, and any associated denials and requested documentation.

Benefits

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options.
• Generous employer contributions into retirement plans.
• Complete information regarding the full benefits package may be viewed at here .

Company Description

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

• WECARE Values:
• Welcoming - Striving for an environment where everyone has a voice that is heard.
• Excellence - Aiming to achieve and deliver personal and collective best in healthcare.
• Collaboration - Encouraging teamwork guided by compassion.
• Accountability - Behaving ethically and taking responsibility for actions.
• Respect - Creating an environment where every individual feels safe and valued.
• Empowerment - Committing to fair access to research, health care, and education.