[Hiring] Manager, Revenue Cycle Process Improvement & Initiatives @Envision Healthcare

Role Description

The Manager of Process Improvement and Initiatives is responsible for leading the execution of operational improvement initiatives that support Revenue Cycle Management performance goals. This role partners closely with RCM leadership and cross-functional stakeholders to identify opportunities, optimize processes, manage key initiatives, and drive measurable operational and financial outcomes. The Manager serves as a liaison between operations and support functions, ensuring initiatives are implemented effectively and aligned with organizational objectives.

• Leads employees by providing coaching, development, performance management, and ongoing support; conducts regular one-on-one meetings and supports team engagement and growth.
• Partners with RCM leadership to identify, prioritize, and execute operational improvement opportunities that support departmental and organizational objectives.
• Manages the planning, coordination, execution, and monitoring of RCM optimization initiatives, ensuring delivery within established timelines and priorities.
• Supports the intake, evaluation, and tracking of initiative requests while maintaining standardized documentation, project templates, and governance processes.
• Collaborates with operational leaders to identify process inefficiencies and develop sustainable solutions that improve quality, productivity, and financial performance.
• Monitors initiative performance and tracks key success metrics, providing regular updates and recommendations to leadership.
• Conducts data analysis and develops actionable insights to support decision-making, operational improvement efforts, and business planning activities.
• Creates and maintains dashboards, reports, and performance metrics to evaluate initiative outcomes and operational effectiveness.
• Facilitates cross-functional collaboration between RCM Operations, Compliance, Revenue Integrity, Managed Care, Clinical Operations, IT, and other stakeholder groups to support successful initiative implementation.
• Identifies risks, dependencies, and barriers to initiative success and escalates concerns with recommended solutions.
• Supports change management activities, including communication and adoption efforts associated with new processes and initiatives.
• Promotes a culture of continuous improvement by identifying opportunities for enhanced efficiency, standardization, and performance optimization.
• Other duties as assigned.

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret data and identify actionable opportunities.
• Familiarity with project management methodologies and project tracking tools (e.g., Smartsheet, MS Project, MS PowerPoint).
• Experience developing, tracking, and reporting on operational and financial performance metrics.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Strong organizational and project coordination skills.
• Excellent written, verbal, and presentation communication skills.
• Demonstrated ability to lead teams and drive accountability for results.

Requirements

• Bachelor's Degree.
• Minimum of 5 years of experience in healthcare operations, revenue cycle management, business operations, project management, process improvement, and/or related field required.
• Minimum of 2 years of leadership or people management experience preferred.
• Experience leading cross-functional projects and operational improvement initiatives preferred.
• Microsoft Office Suite, including advanced proficiency in Excel, Word, and PowerPoint.
• Business intelligence and reporting tools (Power BI, Tableau, SQL, VisiQuate, or similar) preferred.
• Billing and revenue cycle platforms such as GE Centricity, Athena, Bolder, or related healthcare systems.
• Project management and collaboration tools such as Smartsheet, Microsoft Project, and SharePoint.

Benefits

• Wide range of health and welfare benefits allowing you to choose the right ones for you and your family.
• Qualifying employees are eligible to enroll from day one.
• Benefits include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
• Paid Time Off (PTO) accrued each pay period, with a minimum of 20 days and up to 25 days per calendar year.
• 9 observed holidays and paid family leave.
• Remote position with occasional travel required.

Company Description

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.