[Hiring] Resident Services Specialist @GC Realty & Development, LLC

Role Description

The Resident Service Specialist at GC Realty & Development is responsible for managing all aspects of resident communication and ensuring a remarkable resident experience. This role involves:

• Handling inbound calls, emails, and chats.
• Responding to resident inquiries promptly.
• Resolving issues in a professional manner.
• Working closely with other departments to address resident concerns.
• Coordinating move-out processes.
• Assisting with various administrative tasks.

Strong customer service skills, attention to detail, and the ability to stay calm under pressure are essential to succeed in this fast-paced, dynamic environment. The specialist also plays a key role in ensuring that all interactions reflect GC Realty's high standards of service and professionalism.

Qualifications

• 3 years of customer experience is required.
• Confident in handling challenging resident conversations.
• Fluent in English with a neutral accent.
• Proactive, detail-oriented, and able to remain calm under pressure.
• Reliable work-from-home setup.

Requirements

• Deliver the GC Realty Experience: Ensure all interactions with residents and clients reflect the high standards and values of GC Realty & Development.
• Manage Resident Communication: Serve as the main point of contact for all resident communication, including inbound calls, Live Chat messages, texts, emails, and chats.
• Email and Task Management: Review and reply to all emails and texts.
• Support Team and Cross-Department Collaboration: Collaborate with other departments within GC Realty & Development to resolve resident and client issues.
• Participate in Meetings and Professional Growth: Attend weekly Resident Service Team (RST) department meetings and one-on-one meetings with the Resident Experience Manager.
• Problem Reporting and Issue Resolution: Identify and report problems within the Resident Services Team process.
• Additional Duties and Flexibility: Fill in and perform basic duties for other Resident Service Team specialties as needed.

Benefits

• Hourly: $5.00-$7.00 (USD) Paid Weekly.
• Annual Performance Bonus: Up to 10% of wages (Effective 2025 calendar year).
• Google Reviews: $25 for any 5-star review mentioned in.
• Better Book Club: Up to $500 in a calendar year to read.
• Paid Time Off: 10 Days (Accrued).
• Paid Birthday: 1 Day (Take during month of birthday).
• Paid Holidays: 7 Days.

Company Description

For over 20 years, GC Realty & Development has been an industry leader, guided by our core values: RESPONSIVE, OWN IT, GET SH*T DONE, and BETTER RESULTS. Providing exceptional service is what we do every day.

We recently updated our core values to include "GET SH*T DONE" because, looking back, our most successful team members were the ones who embodied that mindset. Does that sound like you?