[Hiring] Customer Service Representative @TP

Role Description

We’re looking for a Customer Service Representative to join our team working from home. In this role, you’ll support customers by:

• Responding to inquiries
• Providing clear and friendly guidance
• Delivering effective solutions across different service scenarios

You’ll focus on:

• Understanding customer needs
• Handling information responsibly
• Ensuring a smooth, positive experience in every interaction

Qualifications

• A customer-focused professional who genuinely enjoys helping others
• A solution-driven thinker who aims to resolve situations efficiently and accurately
• A clear communicator who can explain information in a simple, friendly, and confident way
• A proactive problem solver who stays calm and focused in different customer scenarios
• A responsible and detail-oriented person who handles information with care and discretion
• A bilingual communicator with intermediate to advanced English proficiency (English level B2), ready to grow in a global environment
• A team player with a positive mindset and a strong sense of accountability

Benefits

• Salary: COP $2.315.000/Mo. | COP $1.852.000 in Training
• Performance-based bonuses to reward your results and commitment
• Work schedules of 42 hours per week, designed to support work-life balance
• Indefinite-term contract for long-term stability
• Access to our exclusive Gaming Arena, designed for entertainment and team connection
• Employee fund benefits that support your financial wellbeing

Company Description

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

• We champion diversity, equity, and inclusion in every connection
• We value the unique perspectives and identities of our clients and team members
• We foster an inclusive culture where all voices are heard, valued, and respected
• Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world

Make a difference with the TOP Team!