[Hiring] Resident Services Coordinator @Evernest

Role Description

Join our team as a Resident Services Coordinator! We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents!

You'll be the go-to point of contact for our residents collaborating with our other departments to help deliver a great customer experience. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.

Responsibilities

• Oversee all resident communication efforts, including managing rent delinquency cases, renewals, and other resident-related concerns across the designated portfolios.
• Respond promptly to residents' inquiries, complaints, and maintenance requests via telephone, email, and text.
• Develop and maintain positive relationships with residents to foster a sense of community and promote resident retention.
• Work closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.

Core Competencies

• Great communication skills and friendly interpersonal skills (written and verbal).
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail are essential.
• Strong decision-making skills and the ability to act with urgency.
• Capacity for detailed, accurate, and high-quality work.
• Capable of working autonomously and taking ownership of tasks until they are successfully resolved.
• Passionate about working with others as a team.
• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.

Desired Competencies

• Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
• Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.

Requirements

• Minimum 256GB of storage and 8GB of RAM; Processor: Core i5 or higher (Preferably laptop).
• Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted).
• 1 External Monitor (2 External Monitors preferred).
• Webcam.
• Headset.
• Quiet workspace.
• $8 - $8 an hour.
• Full-time availability during established working hours (no part-time positions available).

Company Description

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 12,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company.

• Our goal is to manage 250,000 homes by 2030.
• We’re looking for driven individuals who share our vision.
• Join us on this exciting journey to build something great, and play a key role in shaping the future of property management.

What We Value

• Win Together: We will always put the Team (our Owners, our Residents, and each other) first.
• Do the Right Thing: We will always be honest with each other, our residents, and our owners.
• Own the Outcome: We will continuously strive for the best way to serve our Owners.
• Embrace the Grind: We are committed to whatever it takes to lease your home to a well-qualified tenant.
• Grow Daily: Our team commits themselves to daily disciplines both inside and outside the office.