[Hiring] Reservations Fulfillment Services Agent @Vail Resorts

Role Description

The Seasonal Reservations Fulfillment Services Agent provides support for Epic Mountain Express (EME) reservation rekeys, which is the primary responsibility of this role. The agent also assists with reservation modifications, cancellations, and guest inquiries related to existing bookings.

This position works closely with our Central Reservations team to resolve issues and ensure accuracy across booking systems. The role involves frequent communication through phone, email, and Microsoft Teams, and requires attention to detail, efficiency, and a focus on customer service. This is a remote, entry-level seasonal role.

Qualifications

• High School diploma or equivalent – required
• Previous hospitality experience – preferred
• English - required
• Must be customer-focused with excellent verbal and written communication skills – required
• High attention to detail and a commitment to accuracy
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus
• Strong communication and problem-solving skills

Requirements

• Able to work a flexible schedule including weekends and holidays as needed – required
• Microsoft Office – required
• Comfortable working with booking systems, Microsoft Office, and internal platforms
• Familiarity with Vail Resorts family of destinations - preferred
• Experience with hospitality software such as Revinate, Guest Connect, Inntopia, MS products– preferred but not required
• Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day – required
• Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program