[Hiring] Remote Support Specialist @Trane Italia

Role Description

Virtual Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems. Supporting the Upper Midwest Regions Digital and Controls offerings.

• Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.
• Responsible for documenting digital analytics, sequence of operations validation, and associated support functions.
• Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations.
• Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.

7AM to 4PM local time.

Qualifications

• A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required.
• Typically requires at least 7 years of experience in HVAC/Controls. Technical School or formal training is preferred.
• BAS (building automation) 5-7 years experience preferred.
• Strong operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Previous experience with DDC controls system preferred.

Requirements

• Annual Base Salary Range or Hourly Base Pay Range: $30.92 - $47.85.
• Compensation Type: Hourly.
• Incentive Eligible: No.
• Sales Commission Eligible: No.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.

Company Description

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.