[Hiring] Remote Monitoring Specialist @Daikin Applied Americas

Role Description

Join the world's largest HVAC company! Daikin Applied is seeking a full-time Remote Monitoring Specialist I. In this role, you will be responsible for monitoring building automation systems remotely, providing customer service, troubleshooting system issues, and contacting local offices to provide service of commercial building digital control systems. These responsibilities will increase based on exposure to tasks, ability to develop troubleshooting skill set, and consistent and accurate completion of assignments.

The Building Automation Systems (BAS) you will be monitoring and troubleshooting includes but is not limited to Daikin branded controls or third-party controls system.

What you will do:

• Provide responsive and professional customer service with the goal of building and maintaining long-term customer relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Provide controls technical support to HVAC technicians
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports before, during, and after each call and explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning. Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, and procedures are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures

Qualifications

• High School Diploma or GED
• Technical training and 0-2 years of equivalent combination of education and experience
• Valid Driver’s License and acceptable driving record
• Rotational Emergency Call Support as required
• Required license(s) and/or training card as required by local law district
• Work visa sponsorship is not available for this position

Preferred Qualifications

• Experience in BAS, HVAC, or related industry
• BACnet protocol fundamentals
• Competency in the operation of HVAC equipment and controls
• Ability to read low voltage wiring diagrams and controls flow diagrams
• Niagara AX and/or Niagara 4 certification
• Experience with any common integration protocols such as: BACnet MST / IP, LON, Modbus TCP / RTU, Ethernet OIP, MQTT, or SQL
• Strong computer skills, including computer networking fundamentals
• OSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)
• Current first aid / CPR card

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service
• The typical hourly pay rate for this position ranges from $27.60 - $44.29 in Tennessee. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.