[Hiring] Customer Service Representative @Andasol Management, Inc.

Role Description

The Customer Service Representative is the first point of contact for QuikStor clients. Storage operators run their facilities on QuikStor, so when they reach out, a fast, friendly, and clear response matters. The Representative owns each conversation from the first reply, resolves everyday questions and common issues directly, and keeps the client informed until the issue is closed.

• Support runs in Intercom across chat, email, and phone, and Intercom routes each ticket to the right person.
• The Representative answers how-to and account questions, walks facility staff through common workflows, and resolves routine issues on the spot.
• The harder technical problems belong to the Technical Support team; the Representative recognizes them early, gathers the facts, and hands them off so the client never has to repeat themselves.
• This role keeps the queue moving and the client experience warm and responsive.

Success is measured by response times, how many conversations are resolved at first contact, client satisfaction, and the quality of handoffs to Technical Support.

Qualifications

• 2 or more years in a customer service role with direct customer contact by chat, email, and phone.
• Hands-on experience with a ticketing or help desk system such as Intercom, Zendesk, Freshdesk, HubSpot Service Hub, or ServiceNow.
• Clear, friendly, and professional written communication and a calm, patient phone presence.
• Ability to manage a busy queue, prioritize, and follow through on every open conversation.
• Comfort learning new software quickly and explaining it to others in plain language.

Requirements

• Experience supporting a software product, or experience in a technical support or help desk environment.
• Self-storage operations experience, or experience in property management or another operationally critical business.
• Intercom experience.
• Experience writing help center content or customer-facing instructions.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401k Retirement Plan.
• Vacation and Sick Time.
• Annual Bonus.
• Employee Assistance Program.
• Education Assistance Program.
• Employee Discount Store.
• Equity Opportunities.
• Discounted Storage.