[Hiring] Customer Service Representative @LifeMD

Role Description

We are looking for a Part-time Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail:

• Answering patient questions and concerns
• Serving as a liaison between our patients and LifeMD clinicians

Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!

Responsibilities

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answering calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquiries they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Qualifications

• 2+ years of related work experience, which can include call center, patient coordination or claims experience
• Must have 2+ years of remote work experience
• Ability to work confidential and sensitive information
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST

Preferred Qualifications

• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field

Benefits

• Pay: $22.50/hour
• Retirement Plan (401k, Roth 401k)