[Hiring] Remote Cannabis Customer Service Representative @PharmaCentra, LLC

Role Description

As a Remote Cannabis Customer Service Representative, you will:

• Handle inbound and outbound customer interactions.
• Answer questions and resolve customer inquiries.
• Research information and accurately document customer communications.
• Use multiple computer applications, browser tabs, client systems, and other resources while assisting customers.

Successful representatives are:

• Professional communicators and active listeners.
• Focused in a fast-paced remote contact center environment.
• Expected to be available, engaged, and actively performing assigned duties throughout scheduled working hours, except during authorized breaks and meal periods.

This position requires:

• Consistent attendance and reliability.
• Schedule adherence and attention to detail.
• The ability to meet established quality, productivity, and performance expectations.

Qualifications

• Knowledge of the legal cannabis industry is required.
• Previous dispensary or cannabis industry experience is preferred.
• High school diploma or equivalent.
• At least one year of customer service, call center, contact center, or related customer-facing experience.
• Strong verbal and written communication skills.
• Active listening and problem-solving skills.
• Computer and documentation skills are required.
• Comfortable learning new technology and navigating multiple applications and browser tabs while communicating with customers.
• Working knowledge of Microsoft Windows is required.
• Bilingual English/Spanish skills are preferred.

Requirements

• Must physically perform all work from within the United States at an approved work location during scheduled working hours.
• The use of VPNs, proxies, remote desktops, location-masking services, or similar technology to conceal or misrepresent an employee's physical work location is prohibited.
• Must have a quiet, private, professional workspace appropriate for handling customer interactions and protecting confidential information.
• Must have a Windows 10 or Windows 11 PC with:
• Intel Core i5 or AMD Ryzen 5 processor or better.
• At least 8 GB RAM.
• At least a 256 GB SSD.
• A second monitor, webcam, and USB headset.
• Mac computers and Chromebooks are not supported.
• A reliable wired high-speed internet connection with a minimum of 50 Mbps download and 50 Mbps upload is required.

Schedule

• This is a full-time position of up to 40 hours per week.
• Current operating hours may include:
• Monday through Saturday from 9:00 a.m. to 9:00 p.m. Eastern Time.
• Sunday from 9:00 a.m. to 5:00 p.m. Eastern Time.
• Evening and weekend availability is required, including availability to work at least one weekend day each week.
• Schedules may vary based on business and client needs.

Hiring Process

• Verification of remote-work technology, internet connectivity, and physical work location during the selection process.
• Successful completion of applicable pre-employment screening requirements.

Ready to Join Our Team?

If you have legal cannabis industry knowledge, customer service experience, strong communication and computer skills, and the technology and work environment required to succeed in a remote contact center, we encourage you to apply.

Offer of employment is conditioned upon passing a background check.