[Hiring] Patient Contact Center @Florida Cancer Specialists

Role Description

The Patient Contact Center fulfills FCS’s mission by providing world-class consumer care by following its values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services to internal and external radiology services.

• Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned.
• Provide operational support in the delivery of patient care in a call setting environment.
• Responsible for meeting and exceeding standard consumer care metrics such as:
  • Answering phones in a timely and professional manner.
  • Scheduling appointments efficiently and accurately.
  • Obtaining and inputting insurance information.
  • Maintaining compliance standards.
  • Providing a quality consumer experience by meeting consumers’ needs.

Qualifications

• High School Graduate or Equivalent.
• Previous customer service experience.

Requirements

• 1+ years’ experience in the Health Care preferred.
• Call center experience preferred.
• Proven ability to train and audit others.
• Proficient with computer programs: Email, PowerPoint, Excel, Word.
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients.
• Strong emphasis on organizational skills and strong attention to detail.
• Ability to deal with data that is of a sensitive and confidential nature.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.

Benefits

• Competitive salaries.
• Comprehensive benefits packages including tuition reimbursement.
• 401-K match.
• Pet and legal insurance.

Company Description

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations in our network, we are committed to providing world-class cancer care.

• Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award.
• Offers patients access to more clinical trials than any private oncology practice in Florida.
• Patients have access to groundbreaking therapies in a community setting.
• Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States.