[Hiring] Relationship Executive @Cancer Research UK (CRUK)

Role Description

We’re looking for an inspiring Relationship Executive to play a vital role in building meaningful connections with individual, group, legacy and corporate supporters, delivering an exceptional supporter experience that inspires long-term engagement and maximises the impact of their contribution to our life-saving work.

Working as part of our Regional team, you'll use your professionalism, empathy and relationship-building skills to provide outstanding service across phone, email and mail, fostering trusted relationships and identifying opportunities for supporters to deepen their involvement with Cancer Research UK.

By working collaboratively with colleagues and championing a supporter-first approach, you'll help ensure every interaction reflects our ambition, credibility, humanity and determination to beat cancer.

What will I be doing?

• Manage initial and ongoing contact for low, mid value and light touch relationships including individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value.
• Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will.
• Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets.
• Work with wider divisional team and drive supporter recruitment and re-engagement.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

Qualifications

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.
• Good listening skills to build effective and valuable relationships with supporters.
• Excellent organisation and time management skills.
• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues.
• Build internal networks for collaboration and knowledge sharing across the regions and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
• Excellent attention to detail and experience of entering and managing data in a database system.
• Ability to understand the fundraising or charity/voluntary sector.

Requirements

• Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles.
• You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
• All internal candidates applying for a secondment, must have completed their getting started period, discussed their intention to apply and gained approval to apply with their line manager, and been in their substantive (home) role for at least 6 months (if previously on secondment).

Benefits

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].