[Hiring] Regional Field Support Manager @IDEXX

Role Description

The Regional Field Support Manager leads and supports Field Support Representatives (FSR) to provide excellent customer experience.

In this role:

• You will develop the team and provide ongoing coaching to drive performance.
• You will collaborate with field partners to identify opportunities and manage a region towards a common goal.
• You will implement strategies to achieve quarterly commercial goals.
• You will coordinate resources and help employees with territory management to support customer loyalty and growth.
• You will be an advocate for internal and external customers and act as a mediator to establish strong relationships.
• You will adhere to and model the IDEXX Purpose & Guiding Principles.
• You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
• You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

Qualifications

• Have the ability to travel 50%.
• 5 or more years of leadership experience, preferably leading remote field service teams.
• Ability to collaborate with a range of stakeholders.
• Fantastic customer service skills including discovering and exploring customers’ needs.
• Strong management skills and the ability to give developmental feedback in a coaching environment.
• Organization, time management & the ability to prioritize are fundamental foundations to the success of this position.
• You’re a natural communicator with an inspirational style of working.

Benefits

• Base annual salary target: $85,000 - $100,000 (flexibility available).
• Opportunity for annual cash bonus.
• Health / Dental / Vision Benefits Day-One.
• 5% matching 401k.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more!
• A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners.

Company Description

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.