[Hiring] Recovery Access Specialist @Groups

Role Description

The Recovery Access Specialist has a critical role within the Groups’ organization, serving as the first touchpoint with all our members in the member intake process and acting as a member liaison for all prospective and current member calls.

Responsibilities

• Answering all calls within established guidelines in a welcoming, energetic manner.
• Demonstrate knowledge of organizational structure and criteria to prospective and current members.
• Provide educated answers to clinical questions, identify/assist caller needs, ensure all requests are followed through and completed.
• Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques to determine each caller's eligibility for Groups’ program.
• Schedule initial intake appointment utilizing EMR.
• Facilitate seamless client intake; coordinate client no-shows with clinic coordinators.
• Provide a positive experience that demonstrates our unique culture and values to develop a therapeutic rapport with clients.

Other Duties and Responsibilities

• You will be required to work a minimum of 3 company holidays per year which you will be paid time and a half.
• You will be required to work a minimum of 2 company mental health days per year.
• Other duties as assigned based on the business needs.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Minimum 1-year experience in human services/healthcare or customer service professional role; retail, medical, or hospitality experience preferred.
• Access to reliable internet and telephone services, specifically a 10M download and 5M upload package or higher, as well as a strong WiFi signal from your remote work location.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.

Requirements

• A friendly but clear phone communication style.
• A strong communicator: you possess the ability to communicate effectively on the phone with clarity and warmth.
• Critical thinking and judgment skills - you can read between the lines to determine if an issue requires special or urgent attention.
• Enthusiasm to learn the best practices to treat opioid dependency.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong telecommunication skills and comfort while working in multiple IT systems, applications, and tools.
• Strong customer service orientation required.
• A people person: You enjoy connecting with people from diverse backgrounds and help people feel at ease.
• Compassionate: you have empathy for those trying to navigate a difficult health situation and are dedicated to helping improve their experience through your stewardship.
• Organized: you feel confident handling a high volume of incoming calls efficiently but thoroughly address each one as if it were the most important caller of the day.
• Exceptionally positive: you believe that practicing patience and employing a positive attitude will help improve any situation.
• Passionate about our mission: you are looking to join a mission-driven team and culture, and are willing to go above and beyond to get the job done.
• Ability to work independently under general supervision.
• Ability to understand and adhere to the Code of Conduct.

Benefits

• Pay: $19.00 - $21.00/hr
• Schedule: Monday - Friday 11a-7p EST