[Hiring] Provider Support Coordinator @Sailor Health

Role Description

We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and clinicians navigating the day-to-day realities of delivering care — fielding real-time calls and emails, troubleshooting tech issues, managing caseload support, and proactively building relationships to ensure our providers feel empowered and well-supported. The key to provider satisfaction is making sure they receive exceptional and prompt support, so this role has high impact for the practice.

Typical working hours are Monday-Friday 9am–6pm ET, with the occasional flexibility to work past 6pm ET when provider support requires it.

This is an ideal position for someone who thrives on relationship-building, quick problem-solving, and delivering exceptional service to clinical professionals — all in support of improving mental health outcomes for older adults. We're a startup, and our processes are still being built and refined as we grow — this role isn't for everyone, but if you love creating structure out of ambiguity, you'll thrive here.

What You'll Do

• Manage provider email support.
• Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions — resolving what's yours to solve and escalating anything outside your scope to your lead.
• Answer provider calls in real time.
• Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day.
• Track every open item through to resolution.
• Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion.
• Proactively support your provider network.
• Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads.
• Deliver outstanding customer service to providers.
• Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction.

Qualifications

• Extremely organized, with airtight follow-through.
• Proactive, and comfortable with ambiguity.
• Sound judgment on urgency and ownership.
• Warm, empathetic communicator.

Why Join Sailor Health

• Mission with impact: Help bring life-changing care to a population that's too often overlooked.
• Remote-first team: Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
• Growth and ownership: Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
• Make someone's day — every day: Your work helps providers feel supported so they can deliver their best care to patients who need it.