[Hiring] Promotion Terms Inquiry Assistant @HRS Talent Solutions

Role Description

The Promotion Terms Inquiry Assistant responds to customer inquiries regarding online offers, using current approved campaign information. This role involves:

• Responding to customer questions about promotion terms.
• Recording inquiries and sending exceptions to the campaign owner.
• Maintaining a clean online record of the consulted version and responses.
• Using the order support path for existing order inquiries.
• Checking campaign versions, eligibility wording, and dates before replying.
• Flagging outdated links or repeated customer confusion to the campaign owner.

Qualifications

• Experience in customer service, office administration, or marketing is useful but not required.
• Clear written communication skills.
• Ability to distinguish published facts from assumptions.

Requirements

• A home office or similarly private workspace.
• Ability to handle customer messages effectively.
• Willingness to learn the employer's offer library, response rules, and escalation paths.

Benefits

• Remote work opportunity.
• Flexible scheduling (part-time or full-time).