[Hiring] Project Support Specialist @Heritage Christian Services

Role Description

Working under the supervision of the Eleversity Customer Service Lead (CSL), the Project Support Specialist (PSS) has the responsibility for providing administrative support, training calendar development, and customer service for the Innovations in Employment Supports Project to support virtual trainings. The Project Support Specialist will support and promote the mission, vision, and values of Heritage Christian Services, Inc.

Pay for this position: $21.49 / hr - $22.26 / hr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Responsibilities

• Assist participants with using the online registration platform, accessing transcripts, and other challenges that may present.
• Provide timely customer service via emailed inquiries through the Eleversity contact email, as well as phone calls.
• Prepare educational materials as needed, including printing class materials for in-person events.
• Maintain and update Eleversity’s Learning Stream database and website as assigned by CSL.
• Create training announcements and informational flyers for the Innovations events, using Canva and Microsoft applications.
• Email training announcements and informational flyers to the Innovations Listserv using Constant Contact.
• Prepare data required for completion of monthly/quarterly reporting to ensure timely billing.
• Manage T: Drive folder containing attendance sheets, and class Chats.
• Support Innovations trainings by:
  • Completing monthly availability calendar via Google drive.
  • Providing technical assistance to class participants.
  • Assisting the trainer with attendance and monitoring chat box.
  • Monitoring class engagement to ensure professional behavior, following the TA protocol.
  • Provide TA coverage in emergencies.
  • Train new TAs as assigned by the CSL.

Qualifications

• High school diploma or equivalent.
• 1-2 years’ experience providing administrative support.
• Demonstrated professional customer services via phone and email communication.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook.
• Proficient navigating Zoom video platform.
• Proven ability to manage multiple priorities and skilled in handling concurrent tasks.
• Demonstrated ability to work autonomously.
• Maintains a professional appearance and conduct when attending in-person meetings, and virtual events.
• Demonstrated thorough attention to detail.
• Ability and willingness to work remotely and at the corporate office as required.

Our Commitment to Equity and Justice

We believe that people are entitled to dignity, respect, equity, and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.