[Hiring] Professional Service Consultant II @Mitratech
Professional Service Consultant II @Mitratech
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Professional Service Consultant II @Mitratech

2d ago - Mitratech is hiring a remote Professional Service Consultant II. 💸 Salary: unspecified 📍Location: Australia

Role Description

The Professional Services Consultant participates and contributes to the successful completion of assigned client implementation project activities of Mitratech. These implementation project activities include:

  • Requirements analysis and definition
  • Configuration of software
  • Conference room pilots
  • Testing
  • Go-live support for our clients

The key focus of this role will be to support our clients in the day-to-day operation of Mitratech’s SaaS products, which includes:

  • Responding/resolving inquiries via tickets, chats, and phone calls to support

Duties & Responsibilities

  • Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions
  • Research, troubleshoot, and resolve support issues within response and resolution goals
  • Identify workarounds and communicate to customers as needed
  • Provide solutions where issues are identified via self-service portal
  • Maintain detailed call and email records for all customer interactions
  • Prioritize and resolve issues based on service level agreements and severities
  • Responsible for meeting customer satisfaction goals monthly
  • After-hour on-call support coverage rotation may be required
  • Any other tasks and duties that might reasonably be required of you

Qualifications

  • Committed to helping customers achieve their goals
  • Strongly self-motivated with a great curiosity to learn about new things
  • Exercise best judgement and take action without needing to be told
  • Able to manage time commitments and work with a remote team to achieve shared goals
  • Able to mentor, inform, and educate customers and team members
  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
  • Attention to detail with the ability to multi-task and strong organizational skills
  • Experience with Windows Operating Systems and Microsoft Office applications
Before You Apply
remote Be aware of the location restriction for this remote position: Australia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Professional Service Consultant II @Mitratech
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: Australia
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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