[Hiring] Product Support Specialist @BridgeCare Finance

Role Description

As a Product Support Specialist, you’ll be the go-to person for helping our clients with any technical issues, making sure they’re sorted out quickly and efficiently. You’ll keep them in the loop with clear, friendly communication and keep our product documentation up to date.

• Provide product support and escalate issues to product/engineering accordingly.
• Resolve issues via Zoom or email.
• Communicate with clients to adhere to SLAs.
• Create and maintain product documentation for internal team members.
• Create knowledge bases for external clients.

Qualifications

• Experience supporting SaaS products (required).
• Excellent customer service/communications skills.
• Experience using Jira Service Management.
• Experience writing and maintaining support documentation.
• Experience as a first-line defense triaging support issues.
• Strong troubleshooting and critical thinking skills.
• Familiar with working in software, not as an engineer but with some knowledge to start their own investigations on the issues.

Benefits

• Salary: $75K-$85K. Salary offers will be based on the candidate’s qualifications.
• Remote work, customized benefits to meet individual needs.

Company Description

BridgeCare builds technology that expands access to affordable childcare. The company is a small, women-led team of technologists working to make the system of childcare work better. They build a user-experience-driven technology suite for the Early Childhood Care and Education sector, which includes:

• A white-label data and case management system used by government agencies, licensed childcare providers, and public preschool programs.
• Increasing family access to affordable childcare.
• Reducing administrative burden.
• Providing agencies with better data for policy decisions.

The team is autonomous and collaborative, values initiative and work-life balance, and is committed to building a diverse team that reflects the communities it serves.