[Hiring] Sr. Product Support Specialist @GEHA Health

Role Description

The Sr Product Specialist plays an essential role in the successful execution of G.E.H.A’s product development and enhancement initiatives. This position manages project timelines, facilitates cross-departmental collaboration, and ensures the accurate and timely delivery of materials that support decision-making at the leadership level. This individual will demonstrate strong critical thinking, attention to detail, and communication skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys blending project coordination, data organization, and presentation support to help drive product excellence.

Responsibilities:

• Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives.
• Assist in the coordination and testing of new and existing projects to ensure accurate implementation.
• Partner with internal teams (Actuary, Marketing, Customer Experience, Networks, Vendors, etc.) to collect and organize data that supports benefit design and product updates.
• Prepare and maintain product documentation, process materials, and the team’s shared resource site (SharePoint) to ensure organized and accessible program information.
• Conduct quality assurance reviews for product materials, OPM filings, and internal/external member-facing communications to ensure accuracy, clarity, and brand consistency.
• Develop polished PowerPoint presentations and written materials for leadership and board-level meetings.
• Synthesize data and insights into concise summaries and recommendations for decision-making.
• Provide high-level, confidential support to Product leadership, including meeting preparation, coordination, and timely follow-up.
• Communicate effectively with cross-functional partners to ensure alignment and progress on initiatives and identify opportunities to streamline processes and improve workflow efficiency.

Qualifications

• Bachelor’s degree in business administration, computer science, engineering, or closely related field.
• 5+ years of experience in project or product support or a related field, preferably in healthcare.
• Direct experience performing work of a highly responsible and confidential nature.
• Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint.
• Demonstrated advanced skills in presenting information clearly and effectively in one-on-one and small-group settings to executives or board members.
• Proven ability to write reports, business correspondence, and procedure manuals.
• Proven ability to manage multiple priorities and projects simultaneously.
• Strong critical thinking and problem-solving skills.
• Excellent communication skills, with the ability to engage effectively with both technical teams and business stakeholders.
• Demonstrated professionalism, discretion, and ability to maintain confidentiality.

Requirements

• Experience within health insurance, healthcare administration, or product development environments (preferred).
• Familiarity with project management or workflow tools (Smartsheet, Asana, or similar).
• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

• Competitive pay/salary ranges.
• Incentive plan.
• Health/Vision/Dental benefits effective day one.
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution.
• Robust employee well-being program.
• Paid Time Off.
• Personal Community Enrichment Time.
• Company-provided Basic Life and AD&D.
• Company-provided Short-Term & Long-Term Disability.
• Tuition Assistance Program.