[Hiring] Product Support Analyst @Kodiak Solutions

Role Description

The Product Support Analyst has the responsibility of working within our Product Engineering team to support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more.

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learn to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leverage documentation related to products and services tasked with supporting/implementing.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
• 3+ years of relevant experience in product support and/or product implementation.
• Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS).
• Ability to develop product knowledge in a domain area, and across product lines.
• Ability to work in a shifting environment while maintaining various levels of standardization and consistency.
• Experience with ticketing system(s), preferably ServiceNow.
• Experience with Microsoft Azure and/or Snowflake, a plus.
• Technology certifications, a plus.
• Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.