[Hiring] Product Support Specialist @Datasite

Role Description

A great opening for Client Services Specialists! Please note that although this role can be remote we are prioritising candidates based in the Sydney locale.

We’re a global, industry leading fintech with a cool, respected brand and we need people like you who like to tackle challenges and work with other smart people. You’ll be dealing with some of the brightest of the bright. Helping them with the best of the best technology. Daily you’ll be talking to corporate executives, investment bankers, private equity practitioners and legal professionals.

This is a great opportunity to really flex your interpersonal-skill muscles as you lead people through using the most comprehensive technology in the M&A space. You’ll be solving problems too so, it’s a very rewarding job.

Obviously, you’ll get all the training you need, from some of the best subject matter experts on earth. As we’re a global company, they could be reaching out to you from anywhere, and that’s where this career move could take you – anywhere!

If this sounds like the sort of job you’re looking for, get in touch now. We can’t wait to meet you.

We’ll be relying on you to:

• Introduce newcomers to our platform and help them set it up for optimum performance.
• Take care of our most valuable assets, our customers, assisting them in solving both simple and complex issues.
• Help clients within our applications to navigate their way to success as quickly as possible.
• Train clients and their teams, making them feel comfortable and cared for while learning how to use the world’s best M&A technology.
• Show clients some of the amazing capabilities others only dream of.
• Handle administrative tasks, including logging requests and interactions in the Salesforce Service Cloud.
• Adeptly amass useful and valuable industry and sector-specific knowledge and expertise.

Qualifications

• Degree of some sort (not mandatory).
• 3-4 years of relevant work experience.
• Strong initiative and troubleshooting skills.
• Organizational skills and attention to detail.
• Fluency in writing and speaking English & Japanese (required).
• Additional languages are a plus.

Requirements

• Ability to work independently without micro-management.
• Strong customer care skills.
• Willingness to learn and adapt in a global environment.

Benefits

• Opportunity for growth and development.
• Training from subject matter experts.
• Exposure to a diverse and inclusive workforce.

Company Description

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.