[Hiring] Product Support Administrator @Ethos Risk Services

Role Description

Our dynamic Case Management team is seeking a full-time Assistant Operations Manager (REMOTE) to play a key role in supporting the daily operations of our Case Management team. This position is responsible for executing a variety of non-clinical, process-driven tasks that ensure smooth workflow across systems, accurate data management, and high-quality service delivery. The ideal candidate thrives in a fast-paced environment, is highly organized, and can manage multiple priorities while maintaining accuracy and attention to detail.

Key Responsibilities

• Manage referral intake and assignment, including referencing referral maps and handling declines.
• Perform file setup, organization, and maintenance within internal systems.
• Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling.
• Assist with medical record processing, case support tasks, and customer service inquiries.
• Manage Review Tab activities, including random sampling and case manager expense approvals.
• Support workflows related to medical record payments, provider pre-payments, and release of information.
• Ensure all state forms and required documentation are completed accurately and in compliance with client requirements.
• Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data.
• Support internal systems, including contact management and API-related workflows (e.g., GBCARE API).
• Complete accurate and timely data entry and ongoing data maintenance.
• Partner with internal teams and stakeholders to ensure operational efficiency and service quality.

Qualifications

• High school diploma or equivalent (required).
• Some college coursework or equivalent experience (preferred).
• Experience in administrative, product support, customer service, or similar roles required.
• Experience with billing, data entry, or healthcare-related workflows preferred.
• Experience working in fast-paced, process-driven environments preferred.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• Strong communication and customer service skills.
• Problem-solving and critical thinking abilities.
• Ability to work collaboratively across teams.
• Comfortable working across multiple systems and tools.

Working Conditions

This is a remote position requiring availability during either 8:00 AM–5:00 PM CST or 9:00 AM–6:00 PM CST. Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing. A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information.

Equal Opportunity Employer

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.