[Hiring] Pharmacy Technician Services Associate @Conduent State Healthcare, LLC

Role Description

We’re hiring a Pharmacy Technician Services Associate; you will support our client’s customers as the first point of contact. You will answer questions concerning their accounts and help customers with their account issues while providing them with exceptional customer service. Your assistance will make a positive difference in the organization you support.

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP)
• Enter client data into the system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicates appropriate options for resolutions.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representative.
• Complete all corrective actions requiring second-party review.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be Certified Pharmacy Technician.
• Have prior clerical/customer service work experience.
• Have Pharmacy Technician experience.
• Comfortable working within established processes and procedures.
• Availability to work any schedule 8:00 am – 10:00 pm (EST) and rotation schedule.
• Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation).
• Must be able to work remotely with minimal supervision.
• Must have a reliable and consistent internet connection.
• Mandatory 2-weeks of Training (Unable to Reschedule Dates).

Preferred Qualifications

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• Computer system experience with data entry and database documentation knowledge.

Benefits

• Pay Rate is $20.00 per hour (Bi-weekly pay).
• Benefits from day one (medical, dental, vision) for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Equipment provided.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.