[Hiring] Pharmacy Support Call Center Representative @IQVIA

Role Description

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as:

• Card activation
• Program eligibility
• Explanation of program benefit
• Explanation/troubleshooting of submission rejection

Role Purpose:

• Primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
• Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.

Job Responsibilities:

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm ET, or 11:00 am EST – 8:00 pm EST) under moderate supervision.

Qualifications

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Requirements

• The pay range for this role is $18.00 per hour.

Benefits

• This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.