[Hiring] PCCP Representative @State of Missouri

Role Description

We are seeking an individual who is committed to the mission of keeping Missourians safe and healthy. You will be a vital piece in the life of Missouri's seniors and adults with disabilities. The goal of the Home and Community Based Services (HCBS) Program is to give fellow citizens a better quality of life and an opportunity to remain in their home as long as possible, while respecting and advocating for individual choice in their health outcomes. We want you to join a team that is committed to improving lives, protecting health, and keeping the people of Missouri safe!

Responsibilities

• Lead phone interviews to gather pertinent information to initiate service referrals and change requests.
• Determine preliminary MO HealthNet and HCBS programmatic eligibility.
• Review, monitor, and update information in various electronic systems and databases.
• Coordinate with a blended team of professionals to ensure quality care.
• Provide objective and accurate documentation.
• Classify and generate actions for multiple HCBS teams.
• Serve with exceptional professionalism in a contact center environment.

Qualifications

• Bachelor's Degree or higher level degree from an accredited college or university (substitutions may be allowed).
• HCBS Experience (preferred).
• Strong interviewing and communication skills.
• Keen attention to detail and documentation.
• Prior experience with customer service, call centers, and working with the elderly or persons with disabilities (preferred).
• Technology proficiency.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Benefits

• Excellent benefits package including a defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.
• Total compensation includes more than just the dollars received in your paycheck.

Contact Details

If you have questions or require any accommodations to participate in the application or interview process please contact:

Sarah Carter - [email protected]