[Hiring] Patient Support Specialist @CareTalk Health

Role Description

We are seeking Patient Support Specialists (PSS) who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience.

We are hiring for multiple full-time positions. All opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a rate of $20 per hour.

Qualifications

• Experience in a healthcare or customer service setting required
• Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
• Excellent interpersonal and communication skills
• Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment

Requirements

• Experience in telehealth, medical office or remote care delivery (preferred)
• Familiarity with HIPAA and patient privacy regulations (preferred)
• Bilingual in English and Spanish (or other language) is a plus (preferred)

Benefits

• Fully remote work environment
• Competitive compensation at $20 per hour

Company Description

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.