[Hiring] Patient Support Specialist @Advanced Monitored Caregiving

Role Description

The Patient Support Specialist handles inbound and outbound calls supporting Commercial patients across AMC Health programs. The role includes patient registration and enrollments, remote device setup, technical support, troubleshooting, and coordination of equipment pickups. The specialist works with patients, caregivers, Care Coordinators, and internal teams to resolve needs and provide a positive patient experience. The ideal candidate brings empathy, clear communication, and dependable follow-through to every interaction.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in a contact center providing customer service, patient support, or technical support.
• Ability to handle a high volume of inbound and outbound contacts while maintaining accuracy, empathy, and professionalism.
• Ability to guide patients through remote device setup and troubleshooting by phone using clear, easy to understand instructions.
• Strong computer skills, including the ability to learn new software quickly and work across multiple systems.
• Strong verbal and written communication, organization, attention to detail, and follow through.
• Ability to work independently in a remote environment.

Requirements

• Experience with remote patient monitoring, telehealth, healthcare services, or patient enrollment.
• Experience supporting mobile apps, tablets, Bluetooth equipment, or healthcare devices.
• Experience with Jira, CRM or ticketing systems, or quality systems.
• Bilingual English and Spanish.

Benefits

• Full time, remote.
• Operating hours may include Monday through Friday coverage from 7:00 a.m. to 9:00 p.m. ET and weekend coverage from 2:00 p.m. to 6:00 p.m. ET.
• The role may require overtime and weekend rotation based on business needs.

Physical Requirements

The employee regularly communicates by phone and computer, sits for extended periods, and uses hands and fingers to operate equipment. The employee may occasionally lift or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity

AMC Health is an equal opportunity employer and considers applicants and employees without regard to protected characteristics under applicable law.