[Hiring] Patient Service Representative @TEKsystems

Role Description

This is a Contract to Hire position based out of San Antonio, TX.

• Answer, screen and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Communicate complex exam preparation instructions to patients and external ordering physicians' offices.

Qualifications

• Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics.
• Must have experience with scheduling patient appointments, insurance verification, and medical terminology.
• MA experience is a plus but not required.

Requirements

• Must be located in Texas to apply.
• Candidate must be available to work either shift: Monday through Friday, 7am to 4pm or 8:30am to 5:30am.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Mar 27, 2026.